Tecsys is a company that specializes in supply chain management. Specifically, I worked in the retail division on the Order Management System (OMS). Along with my role as a Product Manager, I was the lead UI/UX designer on the retail team and embedded design into every decision I made. This was important as our goal was to create features and enhance functionality for the end user of the application. I engaged in various research activities including user research (in the form of surveys and calls with customers), brainstorming sessions to define user personas and analyzing the quantitative measures of the platform.

As a designer, I built a new design system for the application that was focused on consistency and scalability, and wrote up a style guide for this system as well. I established Figma as the primary design tool for the retail platform team and collaborated with developers to bring new designs for the OMS UI to life. I gained a deep understanding of the end user and initiated the development of a flagging feature to enhance their workflow on the application.